shipping & returns
You must be 18 years or older to order wine through this website. Photo ID may be required to accept delivery of wine.
All prices advertised are Australian Dollars and include all taxes. We accept Visa and Mastercard payments only, AMEX is not accepted.
Domestic Shipping
Your order will be despatched within 1-4 business days of being received.Please note, due to our office Christmas closure, all orders placed after close of business (5pm ACDT) on Thursday 19th December 2024, will not be shipped until we return to the office in the New Year.
All orders are shipped via Aramex or Australia Post (PO Boxes & Parcel Lockers only). The courier will email tracking information to you via email.
In the event that we can not fulfill your order, we will contact you via telephone or email to arrange an alternative product or refund your payment.
You must be 18 years or older to accept delivery of wine, and may be asked to provide photo ID as proof of age.
Shipping Fees
Residential & business addresses - FREE shipping for orders of 6 or more items, $10 flat rate shipping for orders of less than 6 items to a metro delivery address, $20 flat rate shipping for orders of less than 6 items to a non-metro delivery address.
PO Boxes & Parcel Lockers - $20 flat rate shipping
Shipping Turnaround
The following is an approximate guide to delivery times. Regional and non-metro areas may take longer. Please allow extra time for delivery during peak periods such as Christmas.Click here to view our Christmas delivery cut-off dates for 2024.
Aramex
Adelaide - 0-2 business days from date of despatch
Melbourne - 1-3 business days from date of despatch
Sydney - 2-4 business days from date of despatch
Brisbane - 3-5 business days from date of despatch
Perth & Hobart - 4-6 business days from date of despatch
Please note, there may sometimes be delays due to staff shortages, natural disasters, etc.Click here to view Aramex's latest network service updates.
Australia Post
Adelaide -Â 1-3 business days from date of despatch
Melbourne, Sydney, Canberra, Perth & Hobart -Â 3-5 business days from date of despatch
Brisbane & Darwin -Â 5-7 business days from date of despatch
Making Changes to Delivery Details
As long as your order has not yet been despatched, we can make changes. Please contact us on (08) 8564 3036 or email [email protected].
Once your order has been received by Aramex or Australia Post, we can no longer make any changes to your delivery details. However, you will receive an email notification from the courier, which will provide options to change your delivery instructions if you will not be available at the address you originally advised.
International Shipping
Due to the high costs involved with shipping wine overseas, we do not ship online orders outside of Australia. However, if you would like a quote for international shipping, or would like to find out where you can purchase Thorn-Clarke Wines in other countries, please contact us at [email protected]
Refunds and Returns
If you have received wine that is damaged, faulty, not as advertised, or unsuitable in any way, please contact us to arrange a replacement or refund.
Phone: 08 8564 3036
Email:[email protected]
